Posts by CIAM Technical Working Group

  1. Transforming Experience Through Customer Identity and Access Management (CIAM)

    Customers are the reason most businesses exist. Whether it’s healthcare, finance, retail, manufacturing, or entertainment, a business cannot succeed without customer interaction. It’s interesting to observe how this dynamic has changed over time. Today it is very clear that the customer is in control of this relationship, and much of the decision to continue the…

  2. The Unique Challenges of Customer Identity and Access Management

    As the world faced quarantines, stay at home orders and shuttered businesses, even normally reluctant consumers were forced to go online to grocery shop, order take-out and stay connected to friends and family. This focus on transacting daily tasks on-line placed a major spotlight on an emerging subset of identity security, customer identity and access…



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