The AI Agent Problem Nobody’s Talking About: Privileged Access for Non-Human Workers Every organization rushing to deploy AI agents is about to run into a problem that looks familiar but is actually something new. At first glance, this appears to be the same old mistake of providing users more access than required. However, upon closer…
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Self Assessment: Modern Access Management Maturity
To conclude this 5 part series on the importance of comprehensive and deliberate NHI governance, we are pleased to share this self assessment framework to help organizations understand where they are in their access management maturity journey. In case you missed it, here’s what we’ve covered so far: 1. Outnumbered and underprotected: the hidden risk…
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Close the NHI Governance Gap
We’ve spent the better part of the last decade tightening our grip on workforce authentication. SSO is widespread. MFA is table stakes. Access reviews, offboarding workflows, and role-based policies are now standard practice. It took time and iteration, but we got there. Now it’s time to apply that same rigor to machine identities. The service…
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From Chatbots to Agents: The Evolution Toward Agentic AI
The chatbot that once asked “Press 1 for billing” can now autonomously process your refund, update your account, and schedule a follow-up call. What we’re witnessing is the fourth major evolution in AI-human interaction, from rigid rule-following systems to autonomous agents that can reason, adapt, and take action across complex workflows. This progression from rule-based…
